At Shift, a foundational belief is that the used car market is local and that customers need to see, feel, and smell a car before they are comfortable buying one.
With this belief in mind, one of our core value propositions is we will meet you where and when you want us to, and when we meet we are able to do all things a traditional dealer needs to do in order to sell you that car from the comfort of your driveway.
Delivering this core value proposition may seem simple — companies have been doing field sales for ages — but to do it delightfully, efficiently, and at scale with vehicles is a tough problem. Here at Shift, we call the system that coordinates all of this the Logistics Platform, and its main responsibilities are to:
- Model customer demand and manage our availability
- Monitor and adjust operational schedules
- Enable the field sale
We’ve built parts of the system so far, and have grand plans for the rest, so let’s dig in and see what these responsibilities really entail.