UPDATED: March 30, 2021
Like all of you, we’re keeping a close watch on the developments around coronavirus and COVID-19. We’ve taken measures to make buying a car during the pandemic as safe as possible. As part of our effort to keep our customers and communities safe, we’ll be posting regularly with new information. Below is a list of coronavirus updates and FAQs to help you stay in the know.
Social-distancing, no-contact test drives
Buying a car during the pandemic doesn’t have to mean you can’t test drive it. We’ve made it super safe with no-contact test drives. That means we’ll bring you the car, wipe it down, and let you take it for a test drive on your own without a Shift Concierge present. In addition, our Concierge will avoid being in close proximity during your appointment and will not be shaking hands.
Here’s how it works: Your Shift Car Concierge will show up at your home for your scheduled appointment. They’ll ask you for your driver’s license so we can verify it in our system. Once that’s done, the concierge will wipe down any frequently touched surfaces (including the interior and exterior of the car, keys, iPad, and driver’s license), hand you the keys, and then you get to go take the car out for a spin by yourself while the concierge waits for you at a designated meeting spot. At the end of your test drive, if you decide to buy the car, we’ll facilitate the transaction right then and there. If not, we’ll simply drive it back.
Buying a car online during the pandemic
Now is as good a time as ever to buy a car online. In a nutshell, all Shift cars are eligible to buy directly online without a test drive. Once you place a deposit on it ($250, nonrefundable), we’ll give you a call to confirm the purchase and arrange delivery to have the car dropped off at your house. You’ll have seven days or 200 miles, whichever comes first, to return it if it ends up not working out for whatever reason.
Looking to offload your wheels? We’re always interested in buying cars. You can get a free, no-obligation quote here. Our Shift concierge will come to your house to evaluate the car and give you a final offer on the spot. If you’re trading in a car, our Shift concierge will bring you the car you want to test drive, and if you want to trade in your old car for the new one, we’ll apply the trade-in credit on the spot. And if you’re not ready to commit just yet, you can always sell us your car without buying a new one just yet.
Can I still return a car if I buy it directly online?
Yes – all cars, including our cars sold directly online, are eligible for our seven day/200 mile return for any reason. Depending on where it is, we may be able to pick the car up from you. Simply call or email us and we’ll help to arrange a return for you.
Easy financing for all purchases
Stress-free financing is more important than ever during the pandemic. We’ve streamlined our finance processes, so you’ll have the option to get prequalified for a loan during your shopping process to be able to view cars based on your likely monthly payments. Or, you can apply for and choose an auto loan during the checkout process. Either way, it takes just a few clicks and you’ll be on your way.