Assistant or: How I Learned to Stop Worrying and Love Field Ops

Buying and selling cars isn’t easy. Not only is it a large transaction, it’s a highly regulated one. To top it all off, here at Shift we believe you shouldn’t have to complete it at a dealership. You should be able to buy a car on your own turf whether that’s your home, your office, or your SoulCycle. Luckily we have a crack team of Car Enthusiasts (CEs) to make this possible. To make their job possible we have Assistant. Assistant is the internal iPad app used by our field teams on all types of appointments. Throughout the development process we keep three core tenets in mind. Continue reading “Assistant or: How I Learned to Stop Worrying and Love Field Ops”

Knowledge-Sharing with Design Docs

Shift’s engineering team has always had an informal process around design docs for new systems, but the process has varied from team to team and engineer to engineer. We’ve had the assumption that if a project or feature is expected to take more than a week or involve more than one engineer, it probably makes sense to document your design in advance so you can get feedback.

A few engineers from our infrastructure team recently formalized the process to add some consistency with the main goal of streamlining the process–we want the term “design doc” to mean the same thing to everyone and to prevent engineers from feeling like they have to reinvent the wheel every time. We also think design docs can be used for mentorship because they allow junior engineers to get feedback faster than through code reviews.

Continue reading “Knowledge-Sharing with Design Docs”

Logistics at Shift

At Shift, a foundational belief is that the used car market is local and that customers need to see, feel, and smell a car before they are comfortable buying one.

With this belief in mind, one of our core value propositions is we will meet you where and when you want us to, and when we meet we are able to do all things a traditional dealer needs to do in order to sell you that car from the comfort of your driveway.

Delivering this core value proposition may seem simple — companies have been doing field sales for ages — but to do it delightfully, efficiently, and at scale with vehicles is a tough problem. Here at Shift, we call the system that coordinates all of this the Logistics Platform, and its main responsibilities are to:

  • Model customer demand and manage our availability
  • Monitor and adjust operational schedules
  • Enable the field sale

We’ve built parts of the system so far, and have grand plans for the rest, so let’s dig in and see what these responsibilities really entail.

Continue reading “Logistics at Shift”

Announcing Our Latest Fundraise

It was just a little over three years ago that we sold our first Shift car in San Francisco. Since that time, we’ve become the number one used car seller in the Bay Area, grown our team by 100x, and expanded to several new markets. It’s been a wild ride.

And thanks to some recent financing by leading investors, we’re in it for the long haul. Last month, BMW iVentures, DCM, G2 Ventures, Goldman Sachs, and Highland Capital invested more than $38 million in Shift’s Series C. To date, we have raised more than $110 million. Continue reading “Announcing Our Latest Fundraise”

8 Reasons Shift is the Simplest, Fairest Way to Buy a Used Car

From the beginning, we’ve believed that car buying should be simple and fair. In April, we wrote about our recent updates to Shift and how we’ve taken steps towards that goal.

Progress has continued in the months since, and while we aren’t anywhere close to done, I just wanted to take a step back and make 8 arguments for why we think that’s true: Continue reading “8 Reasons Shift is the Simplest, Fairest Way to Buy a Used Car”

Navdy Review: Driving with Super Powers

Even if you never drive and text, you only have to be asked so many times “do you want me to help you DJ/navigate?” by your passengers before you know you still might have a behind-the-wheel device usage problem. As a chronic (and embarrassed) checker of directions and changer of tracks while driving, I was immediately attracted to Navdy for its potential to make me a safer driver.

Continue reading “Navdy Review: Driving with Super Powers”

Congratulations Minnie!

It was just three years ago this month that our team sold our first car using a new platform we were creating, and boom: Shift was born. But things were a lot different back in 2014. We were working out of my apartment living room and parking cars on the street (or in the Costco parking lot), and doing the sales ourselves, all because we had this crazy idea about transforming the used car industry. Needless to say, it was a wild first couple of months.

Since that time, we have become the largest used-car seller in the Bay Area, built an incredible team, expanded to new markets, brought on board great investors, and have thousands of happy customers. It’s an awesome time for Shift and we are all incredibly bullish about where we are headed. Continue reading “Congratulations Minnie!”

The 9 Most Extraordinary Cars Available for Rent on Turo

Okay, we admit it, we’re big fans of Turo. They make owning a car just a little bit more feasible and several of us at Shift use their service—a platform that allows car owners to rent out their cars—to make a little side income.

We’ve written about how they make flexible ownership possible and their really interesting BMWs, so before we draw the lucky winner of a dream weekend Turo rental, we thought we’d take a peek at the most notable and bizarre cars in their inventory. Continue reading “The 9 Most Extraordinary Cars Available for Rent on Turo”